Sakani Privacy Policy

We may collect the following types of information:

• Account information: Name, email address, phone number, and authentication details when you create an account or sign in through social providers (Google, Apple, Facebook).
• Usage data: Information about how you interact with the Platform, including pages visited, search queries, listings viewed, and features used.
• Device information: Browser type, operating system, device identifiers, IP address, and language settings.
• Location data: Approximate location based on your IP address or, with your permission, precise location from your device.
• Cookies and similar technologies: We use cookies and analytics tools to understand usage patterns. See our Cookie Policy section below.

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Personalize your experience and show relevant content
• Process your requests and communicate with you about our services
• Analyze usage trends to improve the Platform's performance and user experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

We use cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Essential Cookies

These cookies are necessary for the Platform to function properly. They enable core features such as user authentication, session management, and security. These cannot be disabled.

Analytics Cookies

We use PostHog, an analytics provider, to understand how people use the Platform. Analytics data is pseudonymous: it is linked to a random identifier stored on your device, not to your name or contact details. When you sign in, we link that identifier to your account's internal identifier, so your analytics data, including activity from before you signed in on the same device, can be associated with your account. You can turn analytics off at any time through the cookie preferences banner.

Session Recordings

When analytics is on, PostHog may also record your visits to the Platform so that we can see how pages appear and how people move through them, such as clicks, scrolling and page changes. Recordings can also include technical information, such as browser console messages and the addresses and timing of requests the page makes. Anything you type into a form field is masked in your browser before the recording is sent. We also mask some personal details shown on screen, such as message content and contact details, but other information shown on screen, including your name or email address in some places, may appear in recordings. Turning analytics off stops session recordings.

Error Reports and Operational Logs

When something on the Platform fails, we record technical details about the error so that we can fix it. When you are signed in, these error reports can be linked to your account's internal identifier. Our servers also keep operational logs. These logs can include your IP address, for example when a connection sends an unusually high number of requests, so that we can investigate abuse and keep the Platform secure. Error reports, including those sent from your browser, and operational logs are operational records that we may collect and keep whatever your analytics choice, because we need them to operate and secure the Platform.

Activity Records Kept by the Platform

The Platform keeps its own record of how people use listings: listing views, contact actions such as revealing a phone number, calling or sharing a listing, and searches, including the area and filters searched. We use it to show the people who publish listings how their listings perform and to understand what people look for on the Platform. Listing views and contact actions are linked to a random identifier stored on your device and, once you sign in, to your account's internal identifier, including your earlier activity on the same device. A search is linked to your account's internal identifier only when you search while signed in. This record does not include your name or contact details, and it stays within the Platform. It does not depend on the cookie preferences banner, so it continues if you turn analytics off. When analytics is on, PostHog may also receive the same activity, as described above.

You can manage your cookie preferences at any time through the cookie settings on our website. Most web browsers also allow you to control cookies through their settings.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third parties who help us operate the Platform (hosting, analytics, authentication).
• Legal requirements: When required by law, legal process, or to protect our rights and the safety of our users.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We store the personal information described in this policy on servers in the European Union, in Frankfurt, Germany. Our hosting provider, Amazon Web Services, keeps your account details, listings, photos, messages and our server logs there. Our analytics provider, PostHog, keeps analytics data, session recordings, error reports and operational logs there. Your information is therefore transferred to, and stored in, a country outside Qatar. To load quickly, public profile and place photos are also delivered through our hosting provider's content delivery network, which can keep short-lived copies on servers around the world, including in the Middle East, for up to a day. When a photo is deleted, we clear those copies too.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Some information is kept for a fixed period, whether or not you have an account and even after an account is deleted: session recordings for 30 days; operational logs for 14 days with PostHog and 30 days with our hosting provider; records of administrative tasks, which can name the accounts and listings they changed, for 12 months; sign-in history, including the network address used, for 12 months; backups of our databases for up to 7 days; and billing records for 10 years, as tax law requires.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent for optional data processing

To exercise any of these rights, please contact us at the email address below.

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform. A material change requires your explicit acceptance before your next signed-in action.

If you have questions about this Privacy Policy, please contact us at support@sakani.com.